Policies

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@axelgrace.com and send your item to: 11456 Highway 177, Stratford, OK 74872

 

Returns

Our return policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return your item must be unused and in the same condition that you received it. It muse also be in the original packaging.

Custom Orders are except from returns or exchanges.

All clearance items and items listed in our READY TO SHIP are FINAL and cannot be returned or exchanged as they are typically nearly out of stock or limited.

If an item needs to be exchanged but it is sold out, shop credit will be given. There will be a $2.95 restocking fee for exchanges. Stocking fee needs to be paid prior to your exchange being sent out. Replacement orders are processed as new orders and will be subject to our standard processing time.  

 

Refunds

Buyer is responsible for return shipping cost. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.

 

Sale Items

Only regular priced items may be refunded, unfortunately sale items can't be refunded.

 

Shipping

To return your product, please mail your product to: 11456 Highway 177, Stratford, OK 74872

You will be responsible for paying for the shipping costs to return your item. Shipping costs are non-refundable.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

 

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There. is often a processing time before a refund is posted. 

If you've done all this and you still have not received your refund yet, please contact us at info@axelgrace.com.

 

Cancellations

We try our best to avoid this but understand when this option is needed due to unforeseen circumstances. We will process cancellations on orders if cancellation request is placed in the first 24 hours after your purchase. Please make sure you are purchasing the correct size. 

 

Order Issues

If there is a defect or issue with an order - please contact via email info@axelgrace.com with a picture and detailed description of the problem within 24-48 hours of receiving your order so we can assist you.

 

Miscellaneous Issues

Because every item is made to order, we keep track of inventory by fabric rather than per item. We do our best to keep a close eye and underestimate the available stock so that we never oversell. However, it's possible for us to make a mistake and oversell at times. If this should happen we will contact you with you options including but not limited to: a full refund, assisting you in finding or creating a similar item, or see if that fabric is available for re-order and giving you the option of waiting a little longer if available for re-order. 

 

Lost Items

Items lost in the mail will be handled on a case-by-case basis. A wait-time of 2-4 weeks is needed to see if the item will show up before providing new items.